FWONE

IT Operation And Maintenance Management Platform

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Operation And Maintenance Management Platform
Character Scene
I can't get anyone on the phone?
WeChat and SMS feedback is too slow!
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Analog to digital signaling reduces call loss
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Multi-channel repair path
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Screen Popup
  • Only need to fill in the repair content
  • Support voice report repair, support to text
  • Incoming calls can be recorded and the recording can be converted to text
  • Supported Attachments
  • WeChat, phone calls, meetings,Too much work to do.
    What should I do?
    View work order list at a glance
  • How can I be more efficient at work?
    How can I get the clinicaldepartment's satisfaction?
    Real-time tracking system alerts service status
  • How to find a quick solution to the same kind of
    problem?
    knowledge base
  • population
    work order volume
  • Functional sections
    work order volume
  • Work order repair
    Proportion of sources
  • Work order service
    evaluation sources
  • Work Order Classification
    proportions
  • Work Order Cancellation
    Percentage of sections
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Service Process
Enterprise Knowledge Base
Open a work order, click on Knowledge Base Query. You can search for solutions, FAQs, etc. by question type or search keywords.
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Visualization
The platform is capable of realizing integrated control by displaying different ways such as big screen overview, flat map, equipment structure diagram, equipment list, etc。Real-time operation information of each subsystem can be displayed on demand.
  • Equipment operating status
  • Evaluation and Complaints
  • Work order information statistics
  • Ranking of repair reports
  • Work order completion
  • Monthly completion
  • energy consumption
  • Personnel situation
  • Monitoring center
    Through the monitoring center to understand the equipment operation status, service status, server details, etc., you can monitor the regional conditions in real time to form an overall perception and improve the efficiency of control.
  • Large screen display
    Work order completion can be displayed on a large screen, The large screen can display work order completion, personnel, monthly completion, etc., according to the needs of setting the display parameters, quickly view the relevant personnel and equipment, convenient and timely control
  • Intelligent Statistics
    Multi-dimensional data statistical analysis, such as repair, maintenance, inspection details, asset inventory, etc., according to the data analysis results to optimize the deployment of the next task, so that decision-making is more scientific and effective.
Asset management
One item, one code, efficient inventory. According to the hospital equipment classification standards, the establishment of equipment information base, through standardization to improve the value and utilization of assets.
  • Storage of assets
  • Booking installation
  • Asset acceptance
  • Recycling and scrapping
  • Scan the code to report for repair
  • Assets inspection and stocktaking
  • Asset change
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Remote Assistance
On-site service & remote assistance, the establishment of efficient communication bridge, greatly enhance the user experience, improve service efficiency.
Situational Awareness -- Real-Time Monitoring

The system monitors terminal conditions such as host CPU, memory, and hard disk operation status in real time, providing a unified platform for threat monitoring and risk disposal.

Efficient Remote, Anytime, Anywhere

Cell phones, computers, both ends of the Internet, anytime, anywhere to be able to one-to-many way, at the same time can be initiated more than one remote connection, to improve the quality of service and response speed.

Abnormal alarm -- Real-time Response

Configure the alarm policy, trigger the alarm immediately pushed to the designated personnel to deal with, to prevent equipment abnormalities affecting normal business.


Visual Communications -- Screen Sharing

Video + voice + text communication, instant sharing of live events, as well as support for screen sharing during calls.


Live Drawing Board -- Remote Files

Real-time drawing board assistance, large file transfer, support for breakpoints, can drag and drop transfer, flexible and convenient, fast transfer of patches, installers.

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Mobile Operations
Real-time monitoring of the mobile terminal, closed-loop management of the whole process, and customized function integration according to the needs of the enterprise, to achieve convenient management.
  • Set Query
  • Quickly create repair work orders
  • Work Order Progress Inquiry
  • AI customer service
  • Query information
  • Alarm message reminder
AI customer service
AI that understands users better, uses natural language recognition technology to help users solve common problems, responds quickly to users, and greatly reduces the workload of operation and maintenance engineers.
Growth AI

Intelligent question and answer:Customize FAQs according to business needs, FAQ recommendation buttons to improve session efficiency.


Growth AI
Quick Reply

It has the ability to deal with user problems quickly. It can quickly access the user's problems and needs through automated processes and provide the appropriate solutions by combining pre-set rules and logic.

Quick Reply
7*24H

7x24 hours online reception of user issues, year-round, omni-channel access, insight into the hearts and minds of AI customer service around the clock, the resolution rate of up to 95%.

7*24H
Internal knowledge base

Automatically generate an exclusive AI knowledge base to achieve rapid document management, accurate document analysis, that is, ask and answer, to help you efficiently and easily handle documents.

Internal knowledge base
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Message consultation

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